Terms and Conditions
Welcome to Pumpkin International. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website.
1. Acceptance of Terms
By using this website, you accept and agree to abide by these terms. If you do not agree, please do not use our website.
2. Eligibility
Our products and services are intended for users who are 18 years or older. By using our website, you confirm that you meet this age requirement.
3. Product Descriptions
We strive to be as accurate as possible in describing our products. However, we do not guarantee that the descriptions, colors, images, or other content are fully accurate, complete, or error-free.
4. Pricing and Payment
All prices are listed in INR and are subject to change without prior notice. Payment must be made in full at the time of purchase. We accept various forms of payment as specified on the website.
5. Shipping and Delivery
Shipping times and fees are provided at checkout. We are not responsible for delays due to factors beyond our control, such as customs or carrier issues.
6. Returns and Cancellations
Please refer to our Return Policy and Cancellation Policy for detailed information regarding returns and order cancellations.
7. Limitation of Liability
Pumpkin International is not liable for any damages that arise from the use of our products or website. This includes, but is not limited to, direct, indirect, incidental, or consequential damages.
8. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Pumpkin International or our licensors and is protected by intellectual property laws. Unauthorized use is prohibited.
9. User Conduct
You agree not to use this website in any way that may cause harm to Pumpkin International, other users, or any third party. This includes, but is not limited to, hacking, unauthorized access, and distributing malicious software.
10. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
11. Amendments
We reserve the right to update or change these terms at any time. Continued use of the website following any changes signifies your acceptance of the revised terms.
12. Governing Law
These terms and conditions are governed by the laws of India, without regard to conflict of law principles.
For questions regarding these terms and conditions, please contact our support team.
Privacy Policy
At Pumpkin International, we value and respect your privacy. This Privacy Policy outlines how we collect, use, protect, and share your information when you visit or make a purchase from our website.
1. Information We Collect
Personal Information: When you place an order or register on our site, we collect information such as your name, email address, shipping address, phone number, and payment details.
Automatic Information: We automatically collect certain information about your device, browsing actions, and usage patterns when you visit our website. This may include your IP address, browser type, pages viewed, and time spent on our site.
2. How We Use Your Information
Order Processing: We use your personal information to process and fulfill your orders, including sending confirmations, tracking information, and handling returns or exchanges.
Customer Support: We may use your contact information to respond to your inquiries, requests, or support issues.
Marketing and Promotions: With your consent, we may send you emails about new products, promotions, or other updates.
Improving Our Website: We analyze usage data to improve our website’s functionality and user experience.
3. Sharing Your Information
Third-Party Service Providers: We may share your information with trusted third-party providers who assist us in operating our website, processing payments, and shipping orders. These providers are obligated to protect your information and may only use it for the specific services they provide to us.
Legal Compliance: We may disclose your information if required by law or if we believe it is necessary to protect our rights, comply with a judicial proceeding, or respond to a legal request.
4. Security of Your Information
We take reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure. However, no online data transmission is 100% secure, so we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze traffic. You can control cookie settings through your browser, though disabling cookies may impact your experience on our website.
6. Your Rights
Access and Correction: You have the right to request access to and correction of your personal information held by us.
Opt-Out: You can opt out of receiving marketing emails by following the unsubscribe link in the email.
Data Deletion: You may request the deletion of your personal information by contacting our support team, subject to legal and contractual obligations.
7. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
8. Changes to This Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the revised date will be updated accordingly.
9. Contact Us
For any questions regarding this Privacy Policy, or if you wish to exercise any of your rights, please contact our support team.
Thank you for trusting Pumpkin International with your personal information.
Cancellation & Refund Policy
Pumpkin International believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
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Cancellations will be considered only if the request is made within same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
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Pumpkin International does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
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In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
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In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
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In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
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In case of any Refunds approved by the Pumpkin International, it’ll take 1-2 days for the refund to be processed to the end customer.
Shipping and Delivery
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.
For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.
Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Pumpkin International is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration.
For any issues in utilizing our services you may contact our helpdesk at prashant@pumpkininternational.com